30% OFF YOUR FIRST CYNJO PET DESIGN ! Promo Code: CYNJODESIGN

FAQs


Q1: How long does it take for the designer to complete my custom CYNJO Pet Design?

A: Once the order is placed, it will take 3-5 days for the designer to complete your custom design. Once you approve the design, it will be printed & shipped within 1-3 days.

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Q2: Will I get to take a look of the design before it is sent out to print?

A: Yes of course! We believe in 100% customer satisfaction. You will receive the design for approval through email. Note: We won't send your design to print unless we get a "YES" from you. So let us know how you like your design sooner will shorten the waiting time of getting your custom made products!

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Q3: What if I have more than 3 pets? Can I have them designed and printed together on the same product?

A: Yes, you can! But some of the products are too small to have more than 3 pets printed together. You can email us to find out what products are perfect for more than 3 pets' design. You can get help at info@cynjo.com.

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Q4: I have previously ordered a CYNJO Pet Design, how can I use the same design for free to print on different products?

A: Simply go to the same page where you ordered your previous CYNJO Pet Design. Fill out all the blanks and select "Yes, I have. I want to use the same design. (Free)". You will be able to enter your previous order # to add this CYNJO Pet Design to your cart. Last but not least, enter your order number as your coupon code at check out to get this design for free.

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Q5: What if I forgot my previous order #?

A: Simply email us your name or your pet's name for us to look up the order # for you. You can get help at info@cynjo.com.

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Q6: What is the refund/exchange policy on custom design products?

A: All customized CYNJO Pet Design products are only refundable before it is sent out to print. Once the custom-made design products are printed, we won't be able to process a refund. However, you will be able to exchange the product with the same exact design if there was a defect or damage. 

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Q7: How long does it take to receive my products?

A: Most of our products are made and printed in the USA and Europe. It will take 1-3 business days to be printed and shipped out. For US addresses, it usually take 3-7 days after we shipped out the product. For addresses outside of US, it may take 7-21 days. Note: For custom orders, it will take 3-5 days more before shipping. 

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Q8: Can I keep the design image for my personal/business use?

A: All designs created by our designers are copyrighted by CYNJO. You may share the image with watermarks but the design is only available to be used/printed on the products CYNJO provided. However, if you love the design so much and would like to use it as your business logo, please email us at info@cynjo.com to get the price quote for design copyright. 

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